Monday Morning

Privacy Notice

Last Modified: August 29, 2024

Monday Morning (“Monday Morning,” "Company," "we," or “us”) respects your privacy and is committed to protecting it through our compliance with this “Privacy Notice.” Throughout this Privacy Notice, we refer to any person accessing or using this website as “you,” or the “User.”  

When you use or interact with a website, mobile app or other digital service (each a “Digital Service”) operated or owned by Monday Morning, we and third parties may obtain certain information about you. In this Highlights section, we provide an overview of our privacy practices related to the Digital Services. Please review our full Privacy Notice below for a detailed explanation of our practices. 

What Information We Obtain

• Information you provide when you use the Digital Services, including when you sign up for newsletters, order products or subscriptions, and/or create an account through the Digital Services. This may include your contact, payment, or demographic information. 

• Information you submit when you choose to participate in a survey, sweepstakes, contest, promotion, event, or similar initiative.

• Information you give us about others, such as a friend’s contact information when you order a product to be shipped to someone else. 

• Information collected by automated means such as cookies or pixels. This may include information about your device and browser, including IP address or mobile device advertising identifiers, as well as information about how you and others use, interact with or respond to the Digital Services. This collection may take place while you are using a Digital Service or while the Digital Service is running in the background of your device. 

• Precise location information associated with your device when location services are active. 

• Information we obtain from other sources, such as business partners, data suppliers, and social media platforms. 

Read more in section B. What Information We Obtain. 

How We Use Information We Obtain 

• To process your requests and provide you with the Digital Services, including to deliver customized content or recommendations. Note that we use your payment card information (such as your card number and expiration date) for limited purposes such as to process your transaction (including recurring payments, if applicable), to provide you with the requested products or services and to protect our rights or the rights of others. 

• To learn about users of the Digital Services and analyze how you and others interact with and respond to the Digital Services. 

• To communicate with you, including to send you marketing and promotional communications. 

• For advertising and marketing purposes, including to deliver interest-based ads, for cross-device linking, and to analyze the performance of advertising and marketing activities. 

• To protect our rights and the rights of others. 

Read more in section C. How We Use the Information We Obtain. 

How We Share Information 

• Internally, within Monday Morning. 

• With service providers that perform services or handle transactions on our behalf. 

• With advertisers, advertising-related, and marketing-related services providers and partners, as well as companies that help us learn how you and others interact with our content. 

• With social media platforms and similar services, including when you interact with our Digital Services that integrate tools and services provided by social media platforms. 

• With business partners, such as when we partner with a third party to offer products or services on a co-branded basis. 

• Other parties when required by law or as necessary to protect our rights, and in the context of corporate transactions. 

• With your consent or otherwise at your direction. 

Read more in section D. How We Share Information. 

Your Choices, Including Marketing and Interest-Based Ads Opt-Outs 

• You may take steps to limit the use of your information for interest-based advertising on your browser or mobile device. See section Interest-Based Ads Opt-Outs for more information. 

• You may unsubscribe from our marketing or promotional emails by clicking the “Unsubscribe” link in our emails, or for certain Digital Services, by logging into your account and adjusting your preferences. 

Read more in section E. Your Choices, Including Marketing and Interest-Based Ads Opt-Outs. 

Additional Information 

• We use a variety of security technologies and procedures to help protect information from unauthorized access, use, or disclosure. 

• The Digital Services are operated from the United States. Information may be processed and stored in the United States or other countries. 

• The Digital Services are not intended for use by children under the age of 13. 

• This Privacy Notice is connected to our  Terms of Use, which govern your use of the Digital Services. Any disputes related to your use of the Digital Services (including our use of your information) will be resolved per the dispute resolution provision in the Terms of Use. 

• Additional disclosures and rights apply to California residents.  These are included at the end of this Privacy Notice.

Contact Us 

If you have questions about our Privacy Notice you can contact us by email at . If you have any questions about your California Consumer Privacy Act of 2018 (CCPA) rights, please contact us at info@mondaymorning-af.com. 

PRIVACY NOTICE

Last Updated: August 26, 2024

A. Introduction

B. What Information We Obtain

C. How We Use Information We Obtain

D. How We Share Information

E. Your Choices, Including Marketing and Interest-Based Ads Opt-Outs

F. How We Protect Your Information

G. Non-U.S. Visitors

H. Children’s Privacy Rights

I. Links to Third-Party Websites, Mobile Apps or Other Services

J. Careers/Job Opportunities

K. Dispute Resolution/Terms of Use

L. Changes to This Privacy Notice

M. Contact Us

N. Additional Information for California Residents

A. INTRODUCTION

This Privacy Notice applies to the Digital Services linking to this Privacy Notice and owned or operated by Monday Morning. This Privacy Notice describes the privacy practices of Monday Morning only and does not cover the practices of other companies that may do business with Monday Morning.

B. WHAT INFORMATION WE OBTAIN

When you use a Digital Service, we may obtain various types of information related to you and your use of the Digital Service. This may include information that directly identifies you such as your name, address, or contact information (this type of information may be called “personal information” or “personally identifiable information”). The information we obtain generally consists of information (1) you give us about yourself, (2) you give us about others, (3) automatically collected about your interactions with the Digital Services and our content or ads on third-party websites, apps or other media, and (4) we get from other sources.

1. Information you give us

We may ask you to provide information about yourself when you use the Digital Services. For example, to subscribe to one of our newsletters, you will need to give us an email address. You may not be able to use certain features if you choose not to submit the requested information.

The information you give us may include details such as:

• Contact information (e.g., name, mailing address, email address, or phone number).

• Demographics, interests, and household information (e.g., age or date of birth)

• Payment information for purchases made through the Digital Services (e.g., payment card number, expiration date, and billing information).

• Information you provide when you choose to participate in surveys, polls, sweepstakes, contests, or promotions (including information about your participation in activities that may generate loyalty or rewards points).

• Location information, which may include precise location information when you permit the Digital Services to access device location. To prevent the collection of precise location information, please refer to instructions provided by your mobile service provider or device manufacturer.

• Other information you may allow us to access through your device’s permissions settings, such as your contacts or address book.

• Transactional and activity information (e.g., requests, searches, or orders).

2. Information you give us about others

You may give us information about other people, such as the name and address of a friend or contact with whom you want to send a product. Do not give us information about others unless you are authorized or have their consent to do so. We will use their information for the purposes described in this Privacy Notice.

3. Information automatically collected

The Digital Services automatically log certain information about visits to the Digital Services, such as the number and frequency of visitors, technical information about browsers and devices used to access the Digital Services, and information about crashes or other technical issues. In addition, we and third parties may automatically collect certain information through automated means about your activities over time across the Digital Services as well as across third-party sites, apps, or other media. The tools that collect this information vary depending on the Digital Services and include technologies such as cookies, web beacons, tags, scripts, pixels, local shared objects (including HTML5 cookies), and software development kits (“SDKs”). These technologies may be included in our web pages, mobile apps, emails, and other digital content. The tools may assign or collect unique cookie IDs or other identifiers associated with your browser or device. The tools may collect information while you are using our Digital Services or while they are running in the background of your device.

The information automatically collected may include:

• Information about your computer, device, browser and operating system (e.g., type, model, or version).

• Internet protocol (IP) address, which may be used to derive your general geographic area (e.g., city and country).

• Device identifiers (e.g., mobile advertising IDs).

• Information about your interactions with the Digital Services, including browsing activities and clickstream data that reflect the content you have accessed, clicked on, or viewed.

• Information about how you accessed the Digital Services, including details about websites or apps visited immediately before or after accessing a Digital Service.

• Demographic, interests, and household information.

• Information about your interactions with email messages and other communications, such as whether you opened or forwarded the email or clicked on links contained in the email.

For more information about the use of automated means in the context of interest-based advertising and how you can limit tracking, see section C. 3 For advertising and marketing purposes, including interest-based advertising.

4. Information we obtain from other sources

We receive information about you from other sources and it may be combined with other information about you. For example, we may obtain data from:

• Operators of third-party sites or apps or other devices and technologies when you interact with our content, products, services, or ads available on those channels and platforms. The information we receive may include information about the content you view or access as well as your demographic information and information about your interests.

• Third-party data suppliers such as data aggregators, data resellers, public databases, and business partners. They may provide us with demographic information, information about your purchases, and other information that helps us learn about you and other users of the Digital Services.

• Social Media Platforms and similar services (“Social Media Platforms”). When you engage with our content or ads on Social Media Platforms, we may obtain information from Social Media Platforms, including your username, user ID, demographic information, and other information, subject to the settings and privacy practices of the relevant Social Media Platform. We may obtain this information directly from the Social Media Platform or through plug-ins, integrations or applications. Please keep in mind that the operators of the Social Media Platforms may also gather information about your use of the Digital Services and their features and tools.

C. HOW WE USE INFORMATION WE OBTAIN

If you make a purchase or place an order through or in connection with a Digital Service, we use your payment card information (e.g., your card number and expiration date) for limited purposes such as to process your transaction (including recurring payments, if applicable), to provide you with the requested products or services and for the purposes described under the section “To protect our rights or the rights of others” below.

With respect to information other than your payment card information, we use that information:

1.    To provide you with the Digital Services. This includes:

• Processing your requests regarding the Digital Services and our products or services, or your participation in a survey, sweepstakes, contest, promotion, event, or similar initiative.

• Providing customer assistance or technical support.

• Customizing content, providing recommendations and enhancing the quality and your overall experience with the Digital Services, including by retaining your user preferences or presenting content in the most effective manner for the browser or device you use to access the Digital Services.

• Maintaining, operating, improving, and developing the Digital Services and related content, products or services, including developing new products and features based on users’ interactions with the Digital Services.

• Learning about users of the Digital Services and analyzing how you and others interact with and respond to the Digital Services, including by measuring and optimizing usage, reliability and performance, conducting market research, analyzing trends, and supporting our operations (e.g., for accounting, auditing, financial, legal, or other purposes).
  

2.    To communicate with you. This includes:

• Sending you informational messages about the Digital Services (e.g., to confirm your purchase or notify you of changes to a Digital Service).

• Delivering marketing or promotional communications, including offers or promotions about our or third parties’ products, services, or other initiatives.

• Responding to your questions or addressing your requests.

• Communicating with you about surveys, sweepstakes, contests, promotions, or events.

3.    For advertising and marketing purposes, including interest-based advertising. This includes:

• Developing, managing and conducting advertising and marketing campaigns, promotions and offers, including about our content, products and services, or third parties’ products, services, and other initiatives.

• Interest-based advertising (also known as targeted or personalized advertising or ads) is advertising based on your interests as inferred from your activities over time on the Digital Services and online services operated by third parties, as well as information from other sources, including information collected offline. Interest-based ads may consist of text ads, images, animations or videos and may be displayed to you based on various factors, including the context of the site or app in which they appear (e.g., food and drink section), information you provided to the operator of the site or app (e.g., when you created an account), your activities on the site or app (e.g., pages viewed, searches performed or ads clicked), and information such as your demographic, interests and household information.

  • On the Digital Services and on third-party sites, apps, or other media, we, our service providers and third parties may use automated means to (a) collect information for interest-based advertising purposes, or (b) serve you interest-based ads. These automated means vary depending on the Digital Services and include technologies such as cookies, web beacons, tags, scripts, pixels, local shared objects (including HTML5 cookies) and SDKs. These technologies may use unique identifiers associated with your browser or device to support interest-based advertising.

  • We may use and/or combine online and offline information we obtain about you, including your personal information, for interest-based advertising purposes. We may aggregate the information we obtain to create audiences that are most likely to respond to ads based on demographic, interests or household information.

  • Interest-based ads may be displayed to you by third parties, such as ad networks or exchanges.

  • There are steps you can take to limit the collection of your information for interest-based advertising purposes. These steps vary for the web and mobile app environments and are browser and device specific. To learn more about interest-based advertising and opt-out choices, see http://www.aboutads.info/choices/ and in the section Interest-Based Ads Opt-Outs.

  • In serving interest-based ads, we adhere to the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance.

• Cross-device linking. If you access the Digital Services from multiple browsers or devices, we, our service providers, and third parties may try to establish connections among and link the different browsers and devices you use to access the Digital Services and our content or ads published elsewhere. This helps us provide you with a seamless experience across the browsers and devices you use and serve you with more relevant content and ads (e.g., so that we don’t show you the same content twice). See section Website (Browser) Opt-Outs for steps you can take to limit browser and mobile app tracking for interest-based advertising purposes.

• Analyzing and measuring the performance, effectiveness and reach of our advertising (including interest-based ads) and marketing efforts on the Digital Services and elsewhere.

4.    To protect our rights or the rights of others. This includes:

• Detecting, preventing, and responding to fraud or potentially illegal activities, misuse of the Digital Services, intellectual property infringement or other violations of law, this Privacy Notice, our Terms of Use, or other Monday Morning policies.

• Performing audits, assessments, and testing or troubleshooting activities.

• Backing up our systems (including for disaster recovery purposes) and enhancing the overall security of the Digital Services.

• Complying with and enforcing applicable industry and legal requirements (including legal process such as court orders, warrants, or subpoenas) and fulfilling contractual obligations.

D. HOW WE SHARE INFORMATION

We may share the information we obtain with:

1. Service Providers. In connection with the operation and provision of the Digital Services, we engage various third parties to provide services or handle transactions on our behalf, such as payment card processing, email distribution, list processing, postal mailing, cloud computing, analytics, digital content performance measurement, ad serving and managing sweepstakes, contests, promotions, or events. These service providers use the information we provide to them as necessary or appropriate for the performance of their services.

2. Advertisers, Advertising-Related, and Marketing-Related Service Providers and Partners. We may provide your information to advertisers, advertising agencies, ad networks, ad exchanges, marketing businesses, technology vendors and other entities that create, deliver and assess advertising or marketing campaigns, including interest-based ads.

3. Content Measurement Companies. We and third parties seek to measure the performance of content across the internet, including on the Digital Services. We may include third-party measurement software in the Digital Services to enable market research or to measure digital and video content consumption. 

4. Social Media Platforms. If you interact with social media widgets, share content using social media share buttons, or access features of the Digital Services that contain content or features provided by Social Media Platforms, the relevant Social Media Platforms may collect information. We encourage you to review the privacy policies of the Social Media Platforms that you engage with as we are not responsible for their privacy practices.

5. Business Partners. We may provide your information to business partners including, without limitation, joint marketing partners and content sponsors, for various purposes. For example, we may partner with a third party to offer products on a co-branded, co-sponsored, or cross-promotional basis that involves the sharing of information. These initiatives may be offered on the Digital Services or on other media.

6. Other Parties When Required by Law or As Necessary to Protect Our Rights. We may share your information as we believe is necessary or appropriate to protect, enforce, or defend our legal rights, the privacy or safety of our employees, users of the Digital Services, or other individuals and entities, or to comply with or enforce applicable industry standards, law, or legal process, including responding to court orders, warrants, subpoenas, and other requests from public and government authorities.

7. Corporate Transactions. We reserve the right to transfer any of the information we have about you to proceed with the consideration, negotiation, or completion of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation.

8. With Your Consent or Otherwise at Your Direction. In addition, we may share your information with third parties when you consent to or request such sharing.

E. YOURS CHOICES, INCLUDING MARKETING, AND INTEREST-BASED ADS OPT-OUTS

Direct Marketing Opt-Outs

1. Email Marketing. You may opt out of receiving marketing or promotional emails from us by clicking on the “unsubscribe” link contained in such emails. Please keep in mind that if you opt out of receiving marketing or promotional emails, we may still send you transactional emails or other communications relating to your use of the Digital Services (e.g., to confirm your purchase or to inform you of changes to a Digital Service).

2. Text Message Marketing. If you choose to participate in a text message marketing campaign or promotion offered in connection with a Digital Service, you may opt out of receiving marketing texts from us by following the instructions contained in those messages (e.g., texting the word STOP) or provided to you when you elected to receive text message marketing.

3. Co-Branded, Co-Sponsored, or Cross-Promotional Offerings. If you choose to participate in a co-branded, co-sponsored, or cross-promotional offering, the brand, sponsor, or other third party involved in that offering may use your information for its own purposes, including advertising and marketing purposes. You must contact the relevant third party directly to exercise your opt out choices with respect to such party’s use of your information.

Interest-Based Ads Opt-Outs

Some of the ads you see on the Digital Services are interest-based ads described in section C. 3 For advertising and marketing purposes, including interest-based advertising. This means that these ads are customized based on the information we and others obtain about you. We describe below steps you can take to limit tracking of your activities and the delivery of interest-based ads in browsers and mobile apps you use to access the Digital Services. Please keep in mind that if you opt out of interest-based ads, you will still see ads, but these ads will not be based on your inferred interests. In addition, if you take the steps described below, some automated means may still be used to collect information about your interactions with the Digital Services for the other purposes described in this Privacy Notice (e.g., to remember user preferences or enable specific functionality).

The technologies used to deliver ads on websites and mobile apps differ. Please also remember that opt-outs are browser and device-specific.

Website (Browser) Opt-Out

1. Disabling Cookies. Most browsers accept cookies by default. You may be able to change the settings to have your browser refuse certain cookies or notify you before accepting cookies.

• If you choose to disable the use of cookies in your web browser, some features of the Digital Services may become difficult to use or unavailable.

2. Opt-Out Cookies. You can follow the instructions provided by the Digital Advertising Alliance (“DAA”) here and/or the Network Advertising Initiative (“NAI”) here to place an opt-out cookie on your browser. These opt-out cookies enable you to block participating companies from installing future cookies on your computer or browser.

• If you place opt-out cookies but subsequently clear or delete cookies on your computer or device browser, your opt-out cookies may be deleted and you may have to renew your opt-out choices for that specific browser.

• The opt-out mechanisms offered by the DAA and NAI are provided by third parties. Monday Morning does not control or operate these mechanisms or the choices provided through these mechanisms.

Mobile App Opt-Out

1. Device Settings. To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as “Limit Ad Tracking” for iOS or “Opt-out of interest-based ads ” for Android.

2. AppChoices Application. You can download the “AppChoices” application provided by the DAA from your app store. AppChoices offers a mechanism to limit the collection of app data used for interest-based ads by participating companies. See the AppChoices provided by the DAA for more.

Please keep in mind that as the mobile environment continues to evolve, additional opt-out mechanisms or privacy settings may become available to you. We encourage you to review the information on opt-outs and settings that device manufacturers, technology companies, and industry associations make available to you.

Do Not Track

Monday Morning does not currently take steps to respond to browsers “Do Not Track” signals as no uniform standard to respond to such signals has been developed at this time.

Additional Choices

For relevant Digital Services, you may be able to review and adjust your preferences by updating the settings on your device (e.g., permitting us to collect precise location information).

F. HOW WE PROTECT YOUR INFORMATION

We use a variety of security technologies and procedures to help protect information from unauthorized access, use or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

G. NON-U.S. VISITORS

We operate Digital Services from the United States. If you are accessing the Digital Services from the United States, please note that we do not currently ship outside of the United States. We make no representations that the Digital Services are appropriate for your use.

H. CHILDREN’S PRIVACY RIGHTS

The Digital Services are not intended for use by children, especially those under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are under 13, do not use or provide any information on the Digital Services, or on or through any of their features/functionality, make any purchases through the Digital Services, or provide any information about yourself to us, including your name, address, telephone number, email address or payment information. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@mondaymorning-af.com.

I. LINKS TO THIRD-PARTY WEBSITES, MOBILE APPS, OR OTHER SERVICES

The Digital Services may contain links to websites, mobile apps, or other services operated by companies not affiliated with Monday Morning. In addition, the Digital Services may be made available to you through third-party platforms (such as app stores or Social Media Platforms) or other channels. We are not responsible for the privacy practices of any non-Monday Morning operated websites, mobile apps or other services and channels, and we encourage you to review the privacy policies or notices published by relevant third parties.

J. CAREERS/JOB OPPORTUNITIES

This Privacy Notice does not apply to web pages hosting our careers or job opportunities. Any information obtained through such pages is governed by the privacy notice published thereon.

K. DISPUTE RESOLUTION/TERMS OF USE

Any dispute concerning the Digital Services (including our use of your personal information) will be resolved per the dispute resolution provision in the Terms of Use, which govern your use of the Digital Services. Please take a few minutes to read the Terms of Use before using the Digital Services.

L. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes in our privacy practices or applicable laws. In accordance with applicable law, we may make such changes without prior notice. We will publish the updated version on the relevant Digital Services and indicate at the top of the Privacy Notice when it was most recently updated. Your use of the Digital Services will be governed by the then-current version of the Privacy Notice.

M. CONTACT US

If you have any questions about this Privacy Notice, please contact us by email at info@mondaymorning-af.com. For questions related to your California Consumer Privacy Act of 2018 (CCPA) rights, please contact us by email at info@mondaymorning-af.com, with “CCPA Inquiry” in the subject line.

N. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

Under California law, specific disclosures are required for California residents and California residents have additional rights regarding their personal information. Please review this section to learn more.

Your California Consumer Privacy Act of 2018 (CCPA) Rights

Categories of Personal Information We Collect

The California Consumer Privacy Act of 2018, as amended from time to time (“CCPA”) requires specific disclosures for each category of personal information that we collect.  The table below summarizes our general data handling practices which are more fully described in Sections B, C and D of this Privacy Notice.

Residents of California may have the following rights:

1. Right to know and access your personal information. Under CCPA, you have the right to:

• Know the categories of personal information we collect and the categories of sources from which we got the information;

• Know the business or commercial purposes for which we collect and share personal information;

• Know the categories of third parties and other entities with whom we share personal information; and

• Access the specific pieces of personal information we have collected about you.  

To do so, please email info@mondaymorning-af.com and include your name, email address, California postal address.  You may also exercise your right by calling (833) 374-6523.

1. Right to deletion. In some circumstances, you may ask us to delete your personal information.  To do so, please email info@mondaymorning-af.com and include your name, email address, California postal address.  You may also exercise your right by calling (833) 374-6523.

2. Right to opt out of sales.  We may share your personal information with third parties in ways that may constitute a “sale” under CCPA. You may request that we not “sell” your personal information on a going forward basis. To do so, please email info@mondaymorning-af.com and include your name, email address, California postal address.  You may also exercise your right by calling (833) 374-6523. If you re-engage with us after opting out of the “sale” of your personal information, such as by buying a product, signing up for a newsletter, or entering a sweepstakes or contest your personal information will be collected and used in accordance with this Privacy Notice.  

3. Right to be free from discrimination. You may exercise any of the above rights without fear of being discriminated against. We are permitted to provide a different price or rate to you if the difference is directly related to the value provided to you by your data.

For any of the above-mentioned rights, you may designate an authorized agent to make a request on your behalf. In the request, you or your authorized agent must provide information sufficient for us to confirm the identity of an authorized agent. We are required to verify that your agent has been properly authorized to request information on your behalf and this may take additional time to fulfill your request.

We will use the information you provide to make your CCPA rights requests to verify your identity, identify the personal information we may hold about you, and act upon your request.  We strongly recommend that you submit the email and postal address that you used when you ordered products or signed up for a newsletter.  After you submit a CCPA rights request, you will be required to verify access to the email address you submitted. You are required to verify your email in order for us to proceed with your CCPA rights requests.  Please check your spam or junk folder in case you can't see the verification email in your inbox.  If you are a California resident and have any questions regarding your CCPA rights under this Privacy Notice, please contact us at info@mondaymorning-af.com.

Minors

We do not knowingly collect or disclose personal information of minors under the age of 16, without affirmative authorization. 

Your Shine the Light California Rights (CA Civil Code § 1798.83)

You may also have the right to request a list of third parties to which certain personal information (as defined by California Civil Code § 1798.83) obtained through a Digital Service was disclosed by Monday Morning during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at info@mondaymorning-af.com. For such a request, you must put the statement “My California Privacy Rights” in the subject line of your request, as well as your name, street address, city, state, and zip code in the body. In your request, you need to attest to the fact that you are a California resident and provide a current California address for our response. Please also indicate in your request the name of the Digital Service to which your request applies. Please note that we will not accept requests via the telephone or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.